How Can Chatbots Be Used Efficiently In Banking
Online banking has significantly evolved over the past few years. Due to this, banks can now maintain a higher business-customer relationship, which is the need of the hour. And right now, the most recent and popular solution for enhancing customer relationships is banking chatbots . To brief about the chatbot, it is a computer program used to stimulate conversation with human beings through a website or mobile applications. Banks have started implementing chatbots in the early 2000s via text messages. These chatbots are capable of performing fundamental tasks like checking account balances. A chatbot whose primary function is only to fetch account details, balance or transfer money doesn't require AI, whereas, AI chatbot is essential if you need a purely conversational chatbot. These should be trained with a lot of data. To build a well-established banking chatbot, you need certain essential elements like: Rich actionable and instant messaging. Well designed security. Natural L...